| No access-code email | Carefully check all mailboxes, including spam; confirm you are allowed to access the platform. Everyone with access must be added under Access Control with the same email on the member record. |
| A department shows no members | Each member’s Department must match the department name exactly. |
| A dropdown is empty | Its list under Configs needs to be filled in. Go to System Setup –> Config. |
| Your changes don’t appear | Click the Refresh System (not the browser reload). |
| “Needs authorization” on Birthdays or Inactive Periods | Ask the person who set up your church to enable it once. Or, contact our support team for help. |
| Logged out unexpectedly | You likely used the browser’s reload to refresh the section, log back in, and use Refresh System instead. |
| Can’t see other sections of the platform | Your access to those sections is likely revoked by your administrator. Ask your pastor or admin for help. Are you the admin or the only admin for the platform? You have likely kicked yourself out! Contact our support team for help. |
